Title: Challenges facing service enterprises in a global knowledge-based economy: lessons from the business services sector
Authors: Joanne Roberts
Addresses: University of Durham Business School, Mill Hill Lane, Durham City, DH1 3LB, UK
Abstract: This paper explores the challenges arising from the increasing level of international and knowledge-based activity for services sector enterprises. The paper begins with an overview of evidence concerning the internationalisation of services before proceeding to a detailed analysis of the internationalisation of firms in a number of knowledge intensive business service sectors. The paper concludes by summarising the challenges facing service enterprises in a global knowledge-based economy. The key themes that emerge from the existing research are outlined, together with the directions for future research.
Keywords: internationalisation of services; service enterprises; knowledge-based economy; business services.
International Journal of Services Technology and Management, 2001 Vol.2 No.3/4, pp.402-433
Available online: 10 Jul 2003 *Full-text access for editors Access for subscribers Purchase this article Comment on this article