Title: Challenges facing service enterprises in a global knowledge-based economy: lessons from the business services sector

Authors: Joanne Roberts

Addresses: University of Durham Business School, Mill Hill Lane, Durham City, DH1 3LB, UK

Abstract: This paper explores the challenges arising from the increasing level of international and knowledge-based activity for services sector enterprises. The paper begins with an overview of evidence concerning the internationalisation of services before proceeding to a detailed analysis of the internationalisation of firms in a number of knowledge intensive business service sectors. The paper concludes by summarising the challenges facing service enterprises in a global knowledge-based economy. The key themes that emerge from the existing research are outlined, together with the directions for future research.

Keywords: internationalisation of services; service enterprises; knowledge-based economy; business services.

DOI: 10.1504/IJSTM.2001.001612

International Journal of Services Technology and Management, 2001 Vol.2 No.3/4, pp.402-433

Available online: 10 Jul 2003 *

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