Authors: Jeffrey Teich, Hannele Wallenius, Jyrki Wallenius
Addresses: Department of Management, New Mexico State University, Las Cruces, New Mexico 88003, USA. Department of Industrial Management, Helsinki University of Technology, FIN 02150 Espoo, Finland. Center for Innovative Education, Helsinki School of Economics, POB 1210, FIN-00101 Helsinki, Finland
Abstract: With the advent of the mass use of the Internet, involving the classic use of e-mail, file transfer and now the more recent use of www applications such as home pages, chat, Internet phone, audio and video, and web broadcast systems, business transactions over the net are dramatically increasing. An important, yet relatively undeveloped, component for electronic commerce is the negotiation of contracts and the resolution of disputes. We discuss Web-based technology and practice in supporting business negotiations and communication. The focus of the paper is on the present and the future promises of such technology.
Keywords: decision support; negotiation modelling; World-Wide-Web; internet communications; electronic commerce; computer-mediated communication; technology diffusion.
International Journal of Services Technology and Management, 2000 Vol.1 No.1, pp.83-99
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