Title: Innovation as a loosely coupled system in services

Authors: Jon Sundbo, Faiz Gallouj

Addresses: Roskilde University, P.O. Box 260, Denmark. University of Lille 1 (France) IFRESI-CNRS, 2 rue des canonniers, 59 800 Lille, France

Abstract: The goal of this paper is to assess whether innovation in services can be described as a coherent and steady system. Our results are based on a survey of a great deal of theoretical but mostly empirical literature, including a European project called SI4S (Innovation in services and services in innovation). We first present some general characteristics of services and of service innovations. Then, we analyse some typical innovation patterns in services. These patterns are different versions or configurations of a model of actors and trajectories. The discussion of these different patterns leads us to the conclusion that innovation in services is not an institutionalised system but rather a loosely coupled system.

Keywords: services; innovation; system.

DOI: 10.1504/IJSTM.2000.001565

International Journal of Services Technology and Management, 2000 Vol.1 No.1, pp.15-36

Published online: 14 Dec 2003 *

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