Title: Assessing the effect of land administration reforms on service delivery by the Lands Commission of Ghana

Authors: Pius Asumadu-Basoah; Kyeame Ghansah

Addresses: Nobel International Business School, Accra, Ghana ' National Insurance Commission, Accra, Ghana

Abstract: Land service delivery in Ghana remains problematic, often characterised by delays, poor records management, rent-seeking behaviours, political interference, unreliable information, uncertainties and insecurity of land rights; a situation that eventually undermines national development and investment in the real estate market. The regulator has been operating in an environment beset with costs and delays in service delivery. This suggests the need to develop reform interventions through re-engineering of business processes and calls for organisational citizenship behaviour. The current study examines how internal and external reforms impact on services provided by the Lands Commission (LC) and the moderating role of commitment and motivation on service delivery. The results of the regression found a significant positive relationship between internal and external reforms and service delivery. The study argues that, commitment moderated both the positive relationship between internal reforms, external reforms and service delivery. Motivation also affects the relationship between external reforms and service delivery.

Keywords: land administration reforms; service delivery; motivation; commitment.

DOI: 10.1504/IJSOM.2025.145538

International Journal of Services and Operations Management, 2025 Vol.50 No.4, pp.488 - 506

Received: 31 Jan 2023
Accepted: 05 Mar 2023
Published online: 03 Apr 2025 *

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