Title: The great debate: UX vs. usability. Which indicators are relevant to measure the success of information systems in higher education?

Authors: Tea Mijač; Mario Jadrić; Maja Ćukušić

Addresses: Faculty of Economics, Business and Tourism, University of Split, Cvite Fiskovića 5, 21000, Split, Croatia ' Faculty of Economics, Business and Tourism, University of Split, Cvite Fiskovića 5, 21000, Split, Croatia ' Faculty of Economics, Business and Tourism, University of Split, Cvite Fiskovića 5, 21000, Split, Croatia

Abstract: The efficacy of information systems in higher education (HE) is a crucial aspect in an increasingly competitive educational landscape. The rise of digital transformation has heightened the need for measuring the success of non-teaching-related digital services. The Z generation of students presents a unique set of requirements and expectations that must be considered in the success measurement. To align with this contemporary context, it is necessary to revise existing indicators for measuring the success of information systems. The construct of UX holds exceptional importance and is often overlooked, particularly the relationship between UX and usability. To address these gaps, a research study was conducted and the card sorting method with Human- Computer Interaction and HE experts was utilised. The indicators were validated and an instrument was developed, confirming the significance of UX and quality dimension constructs. The study also identified several avenues for future research.

Keywords: information system; user experience; UX; quality dimensions; digital transformation; DT; higher education; success; students; non-teaching related digital services; card sorting method; HCI experts.

DOI: 10.1504/IJTEL.2025.145314

International Journal of Technology Enhanced Learning, 2025 Vol.17 No.2, pp.137 - 157

Received: 26 Sep 2023
Accepted: 26 Dec 2023
Published online: 31 Mar 2025 *

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