Title: Factors affecting the adoption of e-payment systems in Haryana

Authors: Arti Gaur; Sanju Verma

Addresses: Department of Business Administration, Chaudhary Devi Lal University, Sirsa, Haryana, India ' Department of Business Administration, Chaudhary Devi Lal University, Sirsa, Haryana, India

Abstract: The aim of the research is to discover how different factors and the adoption of e-payments relate to one another. A sample of 200 users was engaged using a developed questionnaire. The analysis of moment structure software was used to do confirmatory factor analysis and structural modelling studies. The data was determined to be internally consistent enough to measure each factor by exploratory factor analysis. Furthermore, confirmatory factor analysis of the data found no problems with convergent or discriminant validity. The research discovered that perceived trust, perceived risk, and attitude had a favourable and significant impact on the adoption of e-payment. However, hedonic motivation was positively but insignificantly correlated with the adoption of e-payment. Surprisingly, there was a negative and insignificant link between social influence and the adoption of e-payments. This study suggests that companies should use more diversified communication channels to promote e-payments among people of all ages. These findings offer significant assistance to service providers, investment firms, and governmental organisations as they develop plans to promote the use of e-payments.

Keywords: online payment; electronic payment; adoption; digital payment.

DOI: 10.1504/IJEF.2025.145251

International Journal of Electronic Finance, 2025 Vol.14 No.2, pp.158 - 179

Received: 24 Jan 2023
Accepted: 28 Jun 2023
Published online: 31 Mar 2025 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article