Title: Higher education students' trust and use of ChatGPT: empirical evidence

Authors: Rania A.M. Abdalla

Addresses: Information Technology Department, Palestine Technical College, Palestine Technical University-Kadoorie (PTUK), Tulkarm, Palestine

Abstract: This paper combines a modified version of the unified theory of acceptance and use of technology (UATAU) with the expectancy value theory (EVT) to examine the variables that influence higher education students' trust and use of ChatGPT. The quantitative method was used, with a structured questionnaire developed to collect data from respondents, which was then analysed using Smart PLS 4. According to the findings, perceived mobility influenced performance and effort expectancy, while social influence and performance expectancy determined students' trust. The three predicted elements that influenced ChatGPT adoption were perceived learning gains, perceived risks, and trust in ChatGPT. The study presented some recommendations for universities.

Keywords: ChatGPT; perceived mobility; trust in ChatGPT; use of ChatGPT.

DOI: 10.1504/IJTEL.2025.143514

International Journal of Technology Enhanced Learning, 2025 Vol.17 No.1, pp.81 - 105

Received: 03 Sep 2023
Accepted: 20 Oct 2023
Published online: 30 Dec 2024 *

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