Title: Augmented reality remote assistance to enhance learning using a novel framework design

Authors: T.V. Sumithra; Leena Ragha; Rishi Desai; Arpit Vaishya

Addresses: Department of Computer Engineering, RAIT, D Y Patil Deemed to be University, Navi Mumbai, Maharashtra, India ' Department of Computer Engineering, RAIT, D Y Patil Deemed to be University, Navi Mumbai, Maharashtra, India ' Dimension XG, Ajnalens, Lodha Supremus, 2, Wagle Industrial Estate, Thane West, Maharashtra 400604, India ' Dimension XG, Ajnalens, Lodha Supremus, 2, Wagle Industrial Estate, Thane West, Maharashtra 400604, India

Abstract: Technology is growing expeditiously and the demand for new innovative software and devices is encouraging to design and develop new software to cater to the needs of next-generation interactions. Traditional online meeting platforms do not support immersive AR meetings. To stimulate immersive technology of interactive applications, a software application is designed and developed for conducting a remote meeting through AR glasses and laptop or desktop computers. The aim of this paper is to introduce utility-based immersive web portal 'remote assistance' (RA) results of conducting various performance tests on the immersive web portal to validate the RA application through a novel framework to evaluate user experience in using AR web portal. The RA application is a comprehensive online meeting platform that connects the meeting participants remotely and facilitates the hands-free streaming of critical operations, screenshot sharing, annotations, loading, and interaction of the 3D models.

Keywords: augmented reality web portal; remote assistance; mixed reality; performance testing; online meeting; user experience design; evaluation framework.

DOI: 10.1504/IJTEL.2025.143510

International Journal of Technology Enhanced Learning, 2025 Vol.17 No.1, pp.21 - 44

Received: 10 Apr 2023
Accepted: 16 Jul 2023
Published online: 30 Dec 2024 *

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