Title: Risk analysis of technology adoption in higher educational institutions via best-worst method

Authors: Alma C. Valendez; Juliet O. Mandado; Honorio C. Añora; Ann Frances P. Cabigon; Aileen De Leon Albios; Celbert M. Himang; Melanie M. Himang; Miriam F. Bongo

Addresses: College of Education, Cebu Technological University, Cebu City, Philippines ' College of Education, Cebu Technological University, Cebu City, Philippines ' College of Education, Cebu Technological University, Cebu City, Philippines ' College of Education, Cebu Technological University, Cebu City, Philippines ' Harvard Media, Regina, Canada ' College of Education, Cebu Technological University, Cebu City, Philippines ' College of Computer, Information and Communications Technology (Main Campus), Cebu Technological University, Cebu City, Philippines ' Department of Industrial and Systems Engineering, Gokongwei College of Engineering, De La Salle University, Manila, Metro Manila, Philippines

Abstract: In any new technology in the traditional education system, risks are always associated with it. When left unattended, these risks may pose misuse of technology, if not cause overall inefficiency. Therefore, stakeholders of higher education institutions strive to ensure that risks are well addressed across the entire process of technology adoption from pre-setting to its operational stage. To aid in the analysis, this paper presents a Multi-Criteria Decision-Making (MCDM) approach through the Best-Worst Method (BWM) in analysing the risks involved in technology adoption among higher educational institutions. A case study is performed to attain this objective. Results showed that risks under the pre-setting stage are prioritised over other risks involved in technology adoption. Such results reflect the real-life situation in technology adoption, which puts the most emphasis on preparing the send-off of a technology prior to its actual implementation.

Keywords: best-worst method; higher educational institutions; multi-criteria decision-making; risks; technology adoption.

DOI: 10.1504/IJMIE.2025.142883

International Journal of Management in Education, 2025 Vol.19 No.1, pp.84 - 104

Received: 23 Jan 2024
Accepted: 09 Apr 2024
Published online: 30 Nov 2024 *

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