Title: Human resources strategy improving perceived performance outcome infection control in hospital: importance-performance map analysis

Authors: Felicia Setiawan; Ferdi Antonio

Addresses: Department of Hospital Administration, Graduate School of Management, Universitas Pelita Harapan, Jl. Garnisun Dalam No. 8, Kec. Setiabudi, Jakarta Selatan 12930, Indonesia ' Department of Hospital Administration, Graduate School of Management, Universitas Pelita Harapan, Jl. Garnisun Dalam No. 8, Kec. Setiabudi, Jakarta Selatan 12930, Indonesia

Abstract: This study employs an importance-performance map analysis (IPMA) to assess and prioritise critical elements of infection control in hospitals, with a specific focus on the human resources perspective. The least important variable based on mapping is cognitive empathy, which highlights the need of mediator so that empathy can have stronger indirect effect on infection control performance. Two key aspects, frequency incident reported and teamwork across units are identified as crucial but currently underperforming elements. Frequency error reported, which is essential for the early detection of infection-related issues, and teamwork across units, pivotal for fostering effective collaboration among healthcare units, both require immediate attention. This research proposes an HR-driven strategy, emphasising training, communication, and teamwork initiatives. By strategically improving frequency error reported mechanisms and enhancing teamwork across units practices through HR interventions, hospitals can elevate their infection control measures, leading to better perceived performance outcomes. The findings of this study offer valuable insights for HR professionals, hospital administrators, and policymakers aiming to strengthen infection control strategies and allocate resources effectively, ultimately enhancing patient care and safety.

Keywords: importance-performance map analysis; IPMA; infection control performance; patient safety culture; PSC; teamwork across unit; incident reporting.

DOI: 10.1504/IJEWE.2023.138004

International Journal of Environment, Workplace and Employment, 2023 Vol.7 No.4, pp.319 - 339

Received: 04 Sep 2023
Accepted: 06 Dec 2023
Published online: 16 Apr 2024 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article