Title: Modelling e-learning quality, self-efficacy and students' behaviour

Authors: Tejas R. Shah; Poonam Chhaniwal

Addresses: Institute of Management, Nirma University, Ahmedabad, Gujarat, 382481, India ' Institute of Management, Nirma University, Ahmedabad, Gujarat, 382481, India

Abstract: This study empirically tested a model examining the effect of four e-learning quality dimensions, i.e., information quality, system quality, service quality, and instructor quality as well as students' self-efficacy on e-learning behaviour - satisfaction and continued intentions that further affect students' academic performance. The research model is examined for e-learning systems at higher education institutions (HEIs). Data were collected from four cities of Gujarat, India, i.e., Ahmedabad, Vadodara, Surat and Rajkot. The sample size consists of 832 students and information was collected using a self-administered online survey. Data is analysed through structured equation modelling in SPSS AMOS (v.23). The findings offer direction for HEIs to enhance students' satisfaction, continued intentions thereby strengthening their academic performance, using e-learning system. This research contributes to the literature by empirically examining a research model, revealing students' e-learning behaviour and academic performance at HEIs.

Keywords: e-learning; electronic learning; quality; satisfaction; continued intentions; academic performance; higher education; higher education institutions; HEIs.

DOI: 10.1504/IJLT.2024.137896

International Journal of Learning Technology, 2024 Vol.19 No.1, pp.58 - 84

Received: 22 Jun 2022
Received in revised form: 30 Dec 2022
Accepted: 28 Feb 2023
Published online: 08 Apr 2024 *

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