Title: Blockchain technology adoption in supply chain management: an investigation from UTAUT and information system success model

Authors: Khuram Shahzad; Qingyu Zhang; Muhammad Kaleem Khan

Addresses: Research Institute of Business Analytics and Supply Chain Management, College of Management, Shenzhen University, Shenzhen, China ' Research Institute of Business Analytics and Supply Chain Management, College of Management, Shenzhen University, Shenzhen, China ' Asia-Australia Business College, Liaoning University, 110136, China

Abstract: This study identifies the critical elements that play a substantial role in adopting blockchain technology (BT) in supply chain management (SCM). The blockchain is a system that provides a new and innovative way of documenting information through the internet, ensuring the data is encrypted and the transaction is secure. The adoption of the blockchain system, like software, can be explained by merging two widely accepted models (i.e., ISSM-information system success model and UTAUT) as the theoretical basis. The required data were obtained through a questionnaire from supply chain practitioners in China (Beijing) to accomplish the study objectives. The empirical findings determine that total quality, social influence, and performance expectancy positively impact user satisfaction. Furthermore, total quality, social influence, facilitating condition, performance expectancy, and user satisfaction positively influence the behavioural intention to use BT in SCM. Finally, user satisfaction and behavioural intention have a substantial positive impact on SCM's performance, with 32% of variance explained. The results of this study are discussed evidently, and accordingly, practical guidelines are offered to policymakers along with the limitation and future work.

Keywords: supply chain management; SCM; blockchain technology; total quality; UTAUT; performance impact.

DOI: 10.1504/IJSTL.2024.137893

International Journal of Shipping and Transport Logistics, 2024 Vol.18 No.2, pp.165 - 190

Received: 26 Jul 2021
Accepted: 16 Sep 2022
Published online: 08 Apr 2024 *

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