Title: Moderating role of the 'type of hotel' on the relationship between human resource practices and job satisfaction in the hotel sector in India: a PLS-based SEM approach

Authors: Pankaj Kumar; Vijay Kumar Jain; Praveen Dube; Vikas Tyagi

Addresses: Faculty of Management Studies, DIT University, Dehradun, India ' Faculty of Management Studies, DIT University, Dehradun, India ' Faculty of Management Studies, DIT University, Dehradun, India ' School of Management, Graphic Era Hill University, Dehradun, India

Abstract: The hotel industry is a major industry, which is facing a global crisis, i.e., work and lack of skill. Bad HR practices have contributed to a crisis in skilled jobs and this could be due to truncated levels of wage, which in turn decreases employee satisfaction. On the contrary, effective HR practices create healthy job satisfaction for employees. Therefore, considering the research gap, this study is to investigate the relationship between human resource practices (HRP) and job satisfaction (JS) with the moderating role of 'type of hotel'. This study collected a sample size of 82 hotels (independent hotel = 36 and chain hotel = 46) in Dehradun (India). The partial least squares method was used to establish the relationship between HRP and JS. The results indicate that HR practices are a positive relationship with job satisfaction in chain hotels. Research limitations and future directions are discussed.

Keywords: human resource practices; HRP; job satisfaction; JS; hotel sector; SmartPLS; chain hotel; independent hotel; recruitment and selection; training and development; compensation system.

DOI: 10.1504/IJBG.2024.137394

International Journal of Business and Globalisation, 2024 Vol.36 No.2/3, pp.259 - 275

Received: 06 Apr 2020
Accepted: 24 Jun 2020
Published online: 18 Mar 2024 *

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