Title: An integrated framework for the alignment of stakeholder expectations with student learning outcomes

Authors: Gangaraju Vanteddu

Addresses: Department of Marketing, Harrison College of Business and Computing, Southeast Missouri State University, One University Plaza MS 5875, Cape Girardeau, MO 63701, USA

Abstract: In this paper, two hypothetical frameworks are proposed through the application of quality function deployment (QFD) to integrate the current institutional level and program level student learning focus areas with the relevant institutional and program specific stakeholder expectations. A generic skillset proficiency expected of all the graduating students at the institutional level by the stakeholders is considered in the first QFD application example and a program specific knowledge proficiency expected at the program level by the stakeholders is considered in the second QFD application example. Operations management major/option is considered for illustration purposes at the program level. In addition, an assurance of learning based approach rooted in continuous improvement philosophy is proposed to align the stakeholder expectations with the relevant student learning outcomes at different learning tiers.

Keywords: stakeholder expectations; student learning; quality function deployment; QFD; assurance of learning; AoL; operations management.

DOI: 10.1504/IJIOME.2024.137234

International Journal of Information and Operations Management Education, 2024 Vol.7 No.3, pp.211 - 233

Received: 22 Feb 2022
Accepted: 14 Sep 2022
Published online: 06 Mar 2024 *

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