Title: Application of the knowledge management in the knowledge-intensive service business: the case studies at ITIS and ITRI in Taiwan

Authors: Chien-Pin Wang, Benjamin J.C. Yuan

Addresses: Industrial Economics & Knowledge Center (IEK), Industrial Technology Research Institute (ITRI), Building 10, 195, Sector 4, Chung Hsing Road, Hsinchu, Taiwan, ROC. ' Institute of Management of Technology, National Chiao Tung University, 7th Floor, Assembly Building 1, No.1001, Ta Hsueh Road, Hsinchu, Taiwan, ROC

Abstract: Industrial research tends to be knowledge-intensive. Reports prepared by well-known industrial research concerns are often invaluable as they provide important directions for the industry. In Taiwan, the Industrial Technology Intelligence Service (ITIS) Program, supported by the Ministry of Economic Affairs, has served as a cradle for many industrial research professionals, and its success has been pivotal to the island nation|s industrial might. This paper studies how ITIS could promote and influence the industrial research capabilities utilising the Knowledge Management (KM). Industrial Technology Research Institute (ITRI), the biggest state-fostered research institute in Taiwan, has successfully achieved its expectations by exercising KM. Each of the two has its own unique character that could generate different methodologies and processes. This research combines the two cases, analysing archived log files of the past 15 years, to provide the key success factors of their use of KM systems.

Keywords: Taiwan; Industrial Technology Intelligence Service; ITIS; knowledge management; KM; Industrial Technology Research Institute; ITRI; knowledge-intensive services; industrial research; technological innovation; technology management; critical success factors.

DOI: 10.1504/IJTM.2007.013446

International Journal of Technology Management, 2007 Vol.39 No.1/2, pp.198 - 218

Available online: 29 Apr 2007 *

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