Title: Barrier factors affecting students' satisfaction with online learning in the context of COVID-19 pandemic

Authors: Kim Hanh Nguyen; Trung Ngoc Phat Le

Addresses: Can Tho University, Can Tho City, Vietnam ' Can Tho University, Can Tho City, Vietnam

Abstract: In the context of the complicated spread of the COVID-19 pandemic, online learning was an urgent priority at educational institutions in Vietnam; however, learners were still confronted with enormous difficulties and certain barriers to online education. The study aims to analyse the barrier factors affecting students' satisfaction in a higher education institution in Vietnam with online learning during the outbreak of the COVID-19 pandemic by employing the Exploratory Factor Analysis (EFA) method and Multivariate Regression Analysis, based on data from 486 students who online studied in the first semester of the academic year 2021-2022. The results indicate that the most influential factor is psychological barriers, followed by interaction barriers and economic barriers while technological and environmental barriers, teaching methods and course assessment barriers do not affect students' satisfaction in this study. Based on the results, the authors propose solutions to limit barriers and enhance the quality of online education for stakeholders in an unpredictable future.

Keywords: barrier factors; satisfaction; online learning; COVID-19.

DOI: 10.1504/IJMIE.2023.133215

International Journal of Management in Education, 2023 Vol.17 No.5, pp.479 - 500

Received: 27 Jun 2022
Accepted: 25 Nov 2022
Published online: 01 Sep 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article