Title: Restructuring without bloodshed: case study of an Indian diagnostic company

Authors: Shweta Jha; Debjani Roy

Addresses: Apeejay School of Management, New Delhi 110077, India ' Mind Your Fleet, Kromozones Software Pvt. Ltd., Noida, 201301, India

Abstract: Restructuring is generally perceived negatively as it results into job losses imbued with communication failure. However, an Indian diagnostic company undertook a change programme with minimal job losses while pursuing its goal of attaining growth in double digits. Unlike previous years, the company had recorded a single digit growth during 2016-2017 whereas its competitors were doing pretty well. In an HR-led change programme, the company worked towards changing the philosophy of structuring the labs, restructuring of labs, reducing the number of layers in organisational hierarchy, developing a culture of transparency and building competencies of the employees in order to regain the growth as per the industry standards. Best part is that fewer employees lost their jobs in the process. In due course, the company regained its competitive edge and double-digit growth as well. This case study is an inspiring narrative about what the internal change agents can actually attain. The case is based on real events. Names of the company and characters in the case have been altered to protect their identities.

Keywords: restructuring; diagnostic company; hub and spoke model; assessment centres; India.

DOI: 10.1504/IJTCS.2022.130331

International Journal of Teaching and Case Studies, 2022 Vol.13 No.4, pp.296 - 309

Received: 22 Nov 2022
Accepted: 06 Feb 2023
Published online: 17 Apr 2023 *

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