Title: An empirical study on mobile-assisted civic and e-learning service through sentiment analysis

Authors: P.S. Vanitha; Sreejith Alathur

Addresses: National Institute of Technology, Karnataka, NH 66, Srinivasnagar, Surathkal, Mangaluru, 575025, India ' Information Systems, Indian Institute of Management Kozhikode, Kerala, 673570, India

Abstract: This paper aims to analyse the use of mobile phone assisted services in civic and academic learning. General and education-related learning applications useful to educate the users are considered as the input. This paper explores the literature into two different aspects: general and education-related mobile applications. The sentiment analysis is carried out to study users' emotions towards the mobile learning (mLearning) service. More than 30,000 tweets were collected. Through sentiment analysis, the users' awareness about mLearning application is analysed and compared. Fewer studies have reported the usefulness of civic learning apps introduced by government agencies. Moreover, the users' perceptions towards the mLearning apps in higher education are also less reported in the Indian context. The findings show the importance of improving mLearning services initiated by government agencies for civic and education-related learning. The suggestions are also provided for the improvement of mLearning services in India.

Keywords: mobile learning; mLearning; civic learning; social media; sentiment analysis; e-governance India.

DOI: 10.1504/IJMLO.2023.128345

International Journal of Mobile Learning and Organisation, 2023 Vol.17 No.1/2, pp.227 - 253

Received: 29 Oct 2020
Accepted: 28 Jun 2021
Published online: 18 Jan 2023 *