Title: Individual differences and turnover intentions: perspectives from the Indian IT industry

Authors: Shivinder Nijjer; Sahil Raj; Dana-Nicoleta Lascu; Viput Ongsakul

Addresses: Chitkara Business School, Chitkara University, Punjab, 140401, India ' School of Management Studies, Punjabi University, Patiala, 147001, India ' Robins School of Business, University of Richmond, Richmond, 23173, USA ' NIDA Business School, National Institute of Development Administration (NIDA), Bangkok, 10240, Thailand

Abstract: The world's largest IT outsourcing destination, India, is currently experiencing high employee turnover, between 13% and 15% yearly (PTI, 2018; Dasgupta, 2017). Based on the theory of planned behaviour (TPB) (Ajzen, 1991) and Theory of Individual Differences leading to job attitudes (Cooper, 2010a; Judge and Mueller, 2012), the study identifies individual differences that predict turnover. In this study, we utilise turnover intention to predict turnover in Indian IT industry (Tett and Meyer, 1993; Steel and Ovalle, 1984; Jaros, 1997). Following from TPB and the Judge et al. (2012) study, we posit that Job Attitude (Job Satisfaction and perceived Person-Organisation Fit, in this study) lead to turnover intention. The individual differences we utilise are self-esteem, personality and resilience, which impact attitude, which, in turn, influences intention and may result in turnover behaviour (Motowildo et al., 1997; Judge and Bono, 2001).

Keywords: TPB; theory of planned behaviour; individual differences; IT industry; turnover; self-esteem; personality; resilience; job satisfaction; person-organisation fit.

DOI: 10.1504/JGBA.2022.127995

Journal for Global Business Advancement, 2022 Vol.15 No.2, pp.155 - 180

Received: 07 Feb 2019
Accepted: 08 Feb 2019
Published online: 04 Jan 2023 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article