Title: Exploring the direct and indirect effect of trust in leadership and perceived organisational support on turnover intentions

Authors: Rui Silva; Álvaro Dias; Leandro Pereira; Renato Lopes da Costa; Rui Gonçalves

Addresses: ISG – Business and Economics School, Av. Mal. Craveiro Lopes 2A, 1700-284 Lisboa, Portugal ' ISCTE – Instituto Universitário de Lisboa, Universidade Lusófona de Humanidades e Tecnologias, Lisbon, Portugal ' BRU – Business Research Unit, ISCTE – Instituto Universitário de Lisboa, WINNING LAB, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE – Instituto Universitário de Lisboa, Lisbon, Portugal ' PIAGET Almada, Almada, Portugal

Abstract: Currently, employee retention is a critical aspect of people management, especially in the context of pandemics or post-pandemics, where job insecurity and job destruction challenge workers' trust in leadership and organisational support. Using survey data treated with structural equation models, this study explores, in the context of the COVID-19 pandemic, the direct and indirect effects on turnover intentions of trust in leadership and perceived organisational support, using the mediating effect of job satisfaction. The results reveal that job satisfaction and perceived organisational support have a negative impact on turnover intention, but less that what was expected. The results obtained in the context of COVID-19 delivers important insights related to changes of employees' perceptions, their relations with the organisation and its impact in the turnover intention.

Keywords: job satisfaction; COVID-19; trust in leadership; perceived organisational support.

DOI: 10.1504/IJVCM.2022.127826

International Journal of Value Chain Management, 2022 Vol.13 No.4, pp.343 - 359

Received: 19 Aug 2021
Accepted: 03 Oct 2021
Published online: 19 Dec 2022 *

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