Title: Modelling the enablers of quality management practices using ISM

Authors: H. Mahesh Prabhu; Samhit Nayak; Sriram Pai; Pranith Prabhakar; B. Gowrava Shenoy

Addresses: Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India ' Department of Mechanical and Manufacturing Engineering, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India ' Department of Mechanical and Manufacturing Engineering, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India ' Department of Mechanical and Manufacturing Engineering, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India ' Department of Mechanical and Manufacturing Engineering, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, Karnataka, India

Abstract: Quality plays a vital role in ensuring customer satisfaction in the recent era of globalisation and quality management practices play a crucial role in achieving quality standards. The purpose of this paper is to represent an approach to the effective implementation of quality management practices by identifying the subtleties between various enablers of quality management. A hierarchical model is developed using interpretive structural modelling (ISM) depicting the mutual relationships among the enablers of quality management practices. The analysis indicates that there is a category of enablers with high driving power and low dependency that needs full focus and has strategic value, whereas another group consists of those variables that are highly dependent and are the resulting behaviour. The classification of enablers into independent and dependent variables would enable quality managers to concentrate on the important variables that are the key in building a strong quality management system in the organisation.

Keywords: quality management practices; interpretive structural modelling; ISM; small and medium enterprises; SMEs; modelling; India.

DOI: 10.1504/IJPQM.2022.126931

International Journal of Productivity and Quality Management, 2022 Vol.37 No.3, pp.405 - 421

Received: 21 Jul 2020
Accepted: 01 Mar 2021
Published online: 14 Nov 2022 *

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