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  1. International Journal of Productivity and Quality Management
  2. Published issues
  3. 2022 Vol.37 No.3
International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2022 Vol.37 No.3


Pages Title and author(s)
305-322Identifying service performance gap: a hospitality management perspective
Praveen Dhiman; Sangeeta Arora
DOI: 10.1504/IJPQM.2022.126934
323-343A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
Mira Thoumy; Atef Harb; Claudette El-Hajj
DOI: 10.1504/IJPQM.2022.126932
344-360Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Seyed Fathollah Amiri Aghdaie; Sayed Mohsen Mousavi
DOI: 10.1504/IJPQM.2022.126935
361-383A comprehensive review of the national quality infrastructure framework
Mesfin Demissie; Birhanu Beshah; Frank Ebinger
DOI: 10.1504/IJPQM.2022.126933
384-404A comparative analysis of experts' judgment methods for patient safety implementation - FMEA and fuzzy AHP
Seyedehfatemeh Golrizgashti; Mehrdad Keshmiri; Noshad Nazabadi
DOI: 10.1504/IJPQM.2022.126944
405-421Modelling the enablers of quality management practices using ISM
H. Mahesh Prabhu; Samhit Nayak; Sriram Pai; Pranith Prabhakar; B. Gowrava Shenoy
DOI: 10.1504/IJPQM.2022.126931
422-434Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Marwan Khaleel; Shiva Ilkhanizadeh; Huthaifah Khrais
DOI: 10.1504/IJPQM.2022.126936

 

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