Title: Maintaining sustainable production and service by mitigating impact Industry 4.0 factors in the petroleum and coal sector in Pakistan

Authors: Muhammad Usman Tariq

Addresses: Abu Dhabi School of Management, Salam Street 31st, Abu Dhabi School of Management, P.O. Box 6844, Abu Dhabi, UAE

Abstract: The study focuses on analysing the Industry 4.0 factors that have an impact on the sustainable production and services of the petroleum and coal sector in Pakistan. The study aims to resolve the various latest technological issues faced by the industries, especially the petroleum and coal industry of Pakistan. The author used quantitative methods for gathering data by conducting a survey. Seven hundred and twenty-two questionnaires were sent to the employees of the petroleum and coal industries. The method used in the study is partial least square-structural equation modelling (PLS-SEM). Findings of the research help to understand the vital role of Industry 4.0 factors like cloud computing, big data, cyber-physical systems (CPS), the internet of things, and in enhancing the performance that leads to improved production and service delivery. It further promotes team management and shared value creation for managing changes in the 4th industrial revolution.

Keywords: Industry 4.0; big data; IoT; sustainability; production; service; cloud computing; cyber-physical systems; CPS.

DOI: 10.1504/IJSOM.2022.126815

International Journal of Services and Operations Management, 2022 Vol.43 No.2, pp.188 - 202

Received: 22 Jun 2020
Accepted: 27 Jul 2020
Published online: 08 Nov 2022 *

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