Title: Comparison between the effects of educational programs and quality of working life on product quality

Authors: Razieh Sadeghee; Mohammad Khalilzadeh

Addresses: Department of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran ' CENTRUM Católica Graduate Business School, Pontificia Universidad Católica del Perú, Lima, Peru

Abstract: In manufacturing manual jobs, staff skill plays a key role in product quality. The rapid development of various sciences and technologies and its impact on different aspects of enterprises shows the need for training human resources. In this study, the effects of two factors of educational programs and quality of working life on the employees' motivation for improving product quality in a factory manufacturing car accessories were compared. Data were collected through a researcher-made questionnaire, and were analysed by SPSS software. After evaluating the reliability and validity of the questionnaires, the effect of educational program and quality of working life on the three variables of rework, wastage, and customer satisfaction, as the criteria for product quality, were investigated by using SEM with Smart PLS software. The findings showed that the quality of working life was more effective than the educational and training programs based on the product quality indices.

Keywords: quality of working life; QWL; educational program; employee motivation; product quality; structural equation modelling; SEM.

DOI: 10.1504/IJSOM.2022.126813

International Journal of Services and Operations Management, 2022 Vol.43 No.2, pp.269 - 286

Received: 26 Jun 2020
Accepted: 14 Aug 2020

Published online: 08 Nov 2022 *

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