Title: Strategic, organisational and technological factors and knowledge management performance in mass customisation: an exploratory study
Authors: Sung-Eui Cho
Addresses: College of Business Administration, Gyeongsang National University, Jinju, Gyeongnam 660-701, Korea
Abstract: In this study, new factors affecting Knowledge Management (KM) performance in mass customisation were extracted from strategic, organisational and technological context, and the effects were examined through case studies. The firms implementing mass customisation are good cases reflecting recent changes in business environment such as increasing variability of customer need, the need for integrated operations in value chains, and thereby increasing need for knowledge management. Research was conducted through on-site interviews with company directors or managers in charge of knowledge management.
Keywords: knowledge management; KM performance; mass customisation.
International Journal of Knowledge Management Studies, 2007 Vol.1 No.3/4, pp.442 - 455
Available online: 20 Feb 2007 *Full-text access for editors Access for subscribers Purchase this article Comment on this article