Title: Practical experiences in knowledge management processes by multinational firms: a multiple case study

Authors: Enrique Claver, Patrocinio Zaragoza, Diego Quer

Addresses: Department of Management, University of Alicante, Campus of San Vicente del Raspeig, Alicante, Spain. ' Department of Management, University of Alicante, Campus of San Vicente del Raspeig, Alicante, Spain. ' Department of Management, University of Alicante, Campus of San Vicente del Raspeig, Alicante, Spain

Abstract: MultiNational Enterprises (MNEs) are configured a lot more as important elements for knowledge creation and transfer between countries; therefore, the object of this study is to provide an answer to three research questions that enable us to know the general guidelines of MNEs as regards their attitude and behaviour in the Knowledge Management (KM) field, with special emphasis on the mechanisms used to create and transfer knowledge. Four enterprises located in Spain are analysed in depth, using a multiple case study method. The main results enable us to know the practical experience about the steps followed by these enterprises to undertake KM processes.

Keywords: case study; knowledge creation; knowledge management; knowledge transfer; multinational corporations; MNCs; multinational enterprises; MNEs; Spain.

DOI: 10.1504/IJKMS.2007.012525

International Journal of Knowledge Management Studies, 2007 Vol.1 No.3/4, pp.261 - 275

Available online: 20 Feb 2007 *

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