Title: Learning management system success: the role of student experience explored

Authors: Gali Naveh; Amit Shelef

Addresses: Department of Industrial Engineering and Management, Shamoon College of Engineering, Be'er Sheva, Israel ' Department of Industrial Management, Sapir Academic College, Hof Ashkelon, Israel

Abstract: Learning management system (LMS) is a widely used learning environment in academia. As such, LMS success should be of concern for educators and administrators in institutions of higher education. This research study explores whether students' LMS experience, in terms of the time elapsed since first use, affects their perception of the LMS. Following the replacement of an old LMS platform with a new one, student perceptions about system quality, and net benefit in terms of contribution to learning and student satisfaction with the system, were explored. The results indicate with respect to the new system, that the quality ratings and student satisfactions were lower for relatively shorter experience of use for one year but did elevate for more extended experience of use for two or three years. These results suggest that student experience should be taken into consideration by administrators when deploying a new key IS platform.

Keywords: learning management system; LMS; system experience; DeLone and McLean information system success model; student satisfaction; system quality; contribution to learning.

DOI: 10.1504/IJLT.2022.125074

International Journal of Learning Technology, 2022 Vol.17 No.2, pp.154 - 171

Received: 20 Mar 2021
Accepted: 12 Sep 2021
Published online: 25 Aug 2022 *

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