Title: Emerging issues in healthcare: a perspective through patient care, training and government policies

Authors: S.K. Aishwarya; Rishabh Malhotra; Santanu Mandal

Addresses: Amrita School of Business, Amrita Vishwa Vidyapeetham, Ettimadai, Coimbatore, Tamil Nadu-641112, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Ettimadai, Coimbatore, Tamil Nadu-641112, India ' Department of Business Analytics, GITAM Institute of Management, GITAM (Deemed to be University), Rushikonda, Vishakhapatnam-530045, Andhra Pradesh, India

Abstract: There is a growing need for ensuring patient safety in healthcare. This is due to the diverse needs for a patient's treatment requirements in healthcare. Hence healthcare sector requires research attention in ensuring safety and improving ergonomics. To address this, in this study, we have done an extensive literature review (1990-2019) and have identified 77 papers. Furthermore, we have critically reviewed these papers and have classified them according to their contribution in the following dimensions in healthcare: patient care, training and education, and government policies in healthcare. We have classified the papers also based on their type of contribution: review, empirical, theoretical framework, case study and simulation/modelling. Lastly the study identifies several research gaps and develops research questions for each dimension that will be useful for researchers in healthcare for further research.

Keywords: healthcare; safety; patient care; training; government policies.

DOI: 10.1504/IJBEX.2022.123552

International Journal of Business Excellence, 2022 Vol.27 No.2, pp.220 - 245

Received: 09 Apr 2019
Accepted: 31 Dec 2019

Published online: 27 Jun 2022 *

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