Title: Exploring the impact of orientations on hospital-supplier collaboration: an empirical study

Authors: Santanu Mandal; Sreejith Nair; Arjun Sreedhar; Uthra Vijeshwari

Addresses: Department of Business Analytics, GITAM Institute of Management, GITAM (Deemed-to be University), Rushikonda, Vishakhapatnam-530045, Andhra Pradesh, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Ettimadai, Coimbatore, 641112, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Ettimadai, Coimbatore, 641112, India ' Amrita School of Business, Amrita Vishwa Vidyapeetham, Ettimadai, Coimbatore, 641112, India

Abstract: With increasing complexity in healthcare service supply chain operations, there is a dire need to critically examine the enablers of collaboration in a hospital-supplier setting. While studies have stressed the importance of collaboration in service SCs, still the importance of strategic orientations are yet to be explored in the development of hospital-supplier collaboration. We focused on four such strategic orientations relevant for healthcare SCs: technology orientation, supply chain orientation, learning orientation and environmental orientation in developing hospital-supplier collaboration. Furthermore, we also explore the inter-relationships among these orientations. Perceptual responses collected from 92 hospital managers were analysed using SmartPLS 2.0.M3. Results suggested technology, supply chain and learning orientations as prominent enablers for hospital-supplier collaboration. Environmental orientation may inhibit the collaboration process if both parties do not agree on environmental issues. Implications were provided for theory and practice.

Keywords: healthcare; collaboration; orientation; technology; supply chain; learning; environmental.

DOI: 10.1504/IJSOM.2022.123064

International Journal of Services and Operations Management, 2022 Vol.42 No.1, pp.52 - 74

Received: 15 Apr 2019
Accepted: 31 Dec 2019
Published online: 26 May 2022 *

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