Title: Effect of organisational culture on organisational performance - the case of security sector

Authors: Leandro Pereira; André Rodrigues; Renato Lopes Da Costa; Rui Gonçalves; Luis Martins

Addresses: Business Research Unit – BRU-IUL, ISCTE-Instituto Universitário de Lisboa, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE-Instituto Universitário de Lisboa, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE-Instituto Universitário de Lisboa, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE-Instituto Universitário de Lisboa, Lisbon, Portugal ' Business Research Unit – BRU-IUL, ISCTE-Instituto Universitário de Lisboa, Lisbon, Portugal

Abstract: Today's business world is characterised by its constant rapidly changing environment, facing a very competitive economic context, making it crucial for the achievement of business success to understand, timely, what drives its results, namely its performance. Organisational performance may be affected by several numbers of variables and the understanding of these variables is decisive for business management. This research aims to address and measure organisational performance, understanding if and how much it is influenced by organisational culture, as well as if employee work engagement mediates the mentioned relationship. This is accomplished through the formulation and testing of our research question and respective sub research questions. For that purpose we applied a questionnaire, preceded by a pre-test procedure, to a sample composed by security professionals, receiving a total of 629 valid answers. Our results evidence that more than one organisational culture type positively and significantly influences organisational performance and employee work engagement, as well as that employee work engagement partially mediates the influence of all organisational culture types on organisational performance.

Keywords: organisational culture; organisational performance; employee work engagement; security.

DOI: 10.1504/IJPQM.2021.119764

International Journal of Productivity and Quality Management, 2021 Vol.34 No.3, pp.293 - 318

Received: 23 Jan 2020
Accepted: 06 May 2020
Published online: 20 Dec 2021 *

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