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Title: Arab cultural dimensions model for e-government services adoption in public sector organisations: an empirical examination

Authors: Mohannad Moufeed Ayyash; Fadi A.T. Herzallah; Mohammed A. Al-Sharafi

Addresses: Department of Business Administration and E-commerce, The College of Business and Economics, Palestine Technical University, Kadoorie, Tulkarm, Palestine ' Business Administration and E-commerce Department, The College of Business and Economics, Palestine Technical University, Kadoorie, Tulkarm, Palestine ' Institute for Artificial Intelligence and Big Data, Universiti Malaysia Kelantan, City Campus, Pengkalan Chepa,16100 Kota Bharu, Kelantan, Malaysia

Abstract: The aim of this study is to examine the effect of Arab cultural dimensions on employees' adoption of e-government services by adaptation of the cultural dimensions concept as theorised by the Hofstede cultural model and nepotism as well as face-to-face interactions as derived from literature review. This study developed and examined a model that contributes to the scholarly research on e-government and information systems. The study used a survey that was administered to 137 Saudi administrative employees at hospital King Fahad of the Al-Baha emirate region in the Saudi Arabia. The data was analysed employing a structural equation modelling (SEM) approach through partial least square (PLS) software. The results revealed that high power distance, low uncertainty avoidance, high collectivism, high masculinity, face-to-face interactions, and nepotism contributed positively to employees' adoption of e-government services in public sector organisations. The study also helps public sector organisations to understand the effect of the cultural dimension on e-government adoption. Theoretical and practical implications are discussed.

Keywords: Arab culture; e-government adoption; Hofstede cultural dimensions; nepotism; face-to-face interactions; public sector organisations; Saudi Arabia.

DOI: 10.1504/EG.2022.10034962

Electronic Government, an International Journal, 2022 Vol.18 No.1, pp.9 - 44

Received: 21 Nov 2019
Accepted: 07 Aug 2020

Published online: 11 Dec 2021 *

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