Arab cultural dimensions model for e-government services adoption in public sector organisations: an empirical examination
by Mohannad Moufeed Ayyash; Fadi A.T. Herzallah; Mohammed A. Al-Sharafi
Electronic Government, an International Journal (EG), Vol. 18, No. 1, 2022

Abstract: The aim of this study is to examine the effect of Arab cultural dimensions on employees' adoption of e-government services by adaptation of the cultural dimensions concept as theorised by the Hofstede cultural model and nepotism as well as face-to-face interactions as derived from literature review. This study developed and examined a model that contributes to the scholarly research on e-government and information systems. The study used a survey that was administered to 137 Saudi administrative employees at hospital King Fahad of the Al-Baha emirate region in the Saudi Arabia. The data was analysed employing a structural equation modelling (SEM) approach through partial least square (PLS) software. The results revealed that high power distance, low uncertainty avoidance, high collectivism, high masculinity, face-to-face interactions, and nepotism contributed positively to employees' adoption of e-government services in public sector organisations. The study also helps public sector organisations to understand the effect of the cultural dimension on e-government adoption. Theoretical and practical implications are discussed.

Online publication date: Sat, 11-Dec-2021

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