Title: Improving job performance of realtors in Taiwan: a view from leader-member exchange quality and job stress

Authors: Min-Jon Kuo; Dauw-Song Zhu; Yu-Chin Hsieh; Chien-Chien Hsu

Addresses: Department of Business Administration, Dong Haw University, No. 1, Sec. 2, Da Hsueh Rd., Shoufeng, Hualien, 97401, Taiwan ' Department of Business Administration, Dong Haw University, No. 1, Sec. 2, Da Hsueh Rd., Shoufeng, Hualien, 97401, Taiwan ' Department of International Hospitality and Service Innovation, Saunders College of Business, Rochester Institute of Technology, 14 Lomb Memorial Drive, Rochester, NY, 14623-5604, USA ' Department of Business Administration, Dong Haw University, No. 1, Sec. 2, Da Hsueh Rd., Shoufeng, Hualien, 97401, Taiwan

Abstract: The current study investigates the impact of leader-member exchange (LMX) quality and job stress on employees' job performance and turnover intention, specifically in the context of the real estate industry. The effective sample contained 253 realtors affiliated with registered chain real estate companies in Taiwan. Structural equation modelling was employed to test the proposed model. The results indicated that high LMX quality had a direct impact on the realtors in terms of reducing their job stress and intention to quit and enhancing their job performance. Reducing the realtors' job stress directly could also improve their job performance and diminish the intention to quit. A leader incorporating personalisation to develop strong bonds with subordinates can help employees cope with job stress and perform optimally while aiding employee retention in the context of the real estate industry. The discussion may proffer a long-term perspective for real estate firms to overcome the current predicament.

Keywords: real estate; realtor; job performance; LMX quality; job stress; turnover intention; Taiwan.

DOI: 10.1504/IJBPM.2021.118583

International Journal of Business Performance Management, 2021 Vol.22 No.4, pp.339 - 362

Received: 10 Jul 2020
Accepted: 28 Aug 2020
Published online: 29 Oct 2021 *

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