Authors: Ghulam Muhammad; Aamir Firoz Shamsi
Addresses: PAF – Karachi Institute of Economics and Technology, Mohammad Ali Jinnah University, Pakistan ' Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, 90 and 100 Clifton, Karachi 75600, Pakistan
Abstract: The main objective of this research is to assess the power of effective HRM to gain a sustainable competitive advantage in the financial institutions of Pakistan. Specifically, HR strategic contribution and HR administrative support have been used as the key dimensions of HR effectiveness while customer satisfaction, market effectiveness, and profitability have been used as the dimensions of sustainable competitive advantage. This is a cross-sectional study with a survey from 164 senior HR professionals by using structural five-point Likert scale questionnaire. Results found that effective HR has significant power to achieve sustainable competitive advantage. HR strategic contribution and HR administrative support are significant to improve customer satisfaction, market effectiveness, and profitability. HR strategic contribution has the foremost power to improve profitability whereas HR support has the foremost power to improve customer satisfaction. Managerial implications, limitations, and directions for future research are also discussed.
Keywords: HR strategic contribution; HR administrative support; customer satisfaction; market effectiveness; profitability; HR effectiveness; sustainable competitive advantage.
Middle East Journal of Management, 2021 Vol.8 No.6, pp.573 - 591
Received: 08 Jul 2020
Accepted: 28 Sep 2020
Published online: 01 Sep 2021 *