Title: Public service motivation and job performance: an exploratory study in Jordanian municipalities

Authors: Sahem Nawafleh

Addresses: Department of Public Administration, Yarmouk University, Irbid, Jordan

Abstract: This paper studies how public service motivation (PSM) among employees influences their job performance (JP) in the context of Jordanian municipalities. The quantitative descriptive cross-sectional approach was adopted with a structured questionnaire. Employees operating in the municipalities of Amman and Irbid-Jordan were targeted as a population and the sample included (382) respondents. SPSS and structural equation modelling (SEM) through AMOS was applied, the results reported that PSM dimensions achieved R2 = 45% of the variance in job performance. Two dimensions of PSM were not significant in influencing job performance, namely, attraction to policy making and self-sacrifice. Following the results, implications were provided, moreover, limitations and directions for future researches were also provided.

Keywords: public service motivation; PSM; job performance; municipalities; structural equation modelling; SEM; Jordan.

DOI: 10.1504/IJPQM.2021.118382

International Journal of Productivity and Quality Management, 2021 Vol.34 No.2, pp.231 - 240

Received: 10 Feb 2020
Accepted: 09 May 2020
Published online: 25 Oct 2021 *

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