Title: The impact of institute size on the relationship between technological, organisational factors and ERP usage: a moderation analysis of Indian higher educational institutes

Authors: Pratima N. Dabholkar; Hema Date

Addresses: National Institute of Industrial Engineering (NITIE), Mumbai, India ' National Institute of Industrial Engineering (NITIE), Mumbai, India

Abstract: The purpose of the study is to test the moderating effect of size of the institute on ERP usage in Indian higher educational institutes. Technological factors and organisational factors have direct influence on ERP usage. Multiple group modelling was used to determine whether or not the grouping variable, institute's size, has any influence on the structural equation model for the observed variables. There is a void in literature to see the moderating effect of size of the higher educational institutes on ERP success. The key finding of the study proved that size of the higher educational institutes moderates the relationship between technological factors, organisational factors and ERP usage which creates value for the institute. The model can be used as a guideline to ensure a positive outcome from ERP implementation in higher educational institutes. It also provides relevant recommendations to address issues related to ERP success in higher educational institutes.

Keywords: enterprise resource planning; ERP; technological factors; organisational factors; multiple group models; higher educational institute's size.

DOI: 10.1504/IJSOM.2021.118241

International Journal of Services and Operations Management, 2021 Vol.40 No.2, pp.217 - 252

Received: 19 Feb 2019
Accepted: 24 Jul 2019
Published online: 18 Oct 2021 *

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