Title: Measuring employee engagement for sustainable e-government projects - Indian context

Authors: Jyoti Yadav; Anil K. Saini; Amit Kumar Yadav

Addresses: University School of Management Studies, GGSIPU Delhi, India ' University School of Management Studies, GGSIPU Delhi, India ' Computer Science Department, University School of Information and Technology, GGSIPU Delhi, India

Abstract: The digital era has completely transformed interaction between the government and its stakeholders by enhancing transparency, efficiency and reliability in ecosystem. Employees' role is very crucial and inimitable in ensuring smooth operations of such high aiming projects. The purpose of study is to identify and analyse crucial factors from a socio technical aspect for sustainability of e-government projects. The factors have been identified using existing literature and interviews conducted from audit agencies. An algorithm and model have been developed and validated using dataset of 600 respondents. The data consist of sample having good mix of government and private employees with varied experience. The results have been statistically analysed and interpreted using regression. The findings have revealed that significance of factors varies based on various stages, experience and category of employees. The model prepared could help decision makers in deriving meaningful insights and measures which could be taken during various stages of the project.

Keywords: e-government; mission mode projects; MMP projects; public private partnership; PPP model; employee perspective approach; EPA; developing countries.

DOI: 10.1504/IJEPEE.2021.116457

International Journal of Economic Policy in Emerging Economies, 2021 Vol.14 No.4, pp.337 - 359

Received: 25 Oct 2019
Accepted: 30 Mar 2020
Published online: 26 Jul 2021 *

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