Title: Managing employee turnover: findings from the AHP model

Authors: Priyanka; Sumit Kumar; Akhilesh Tiwari

Addresses: School of Business and Management, Christ (Deemed to be) University, Delhi NCR, Ghaziabad, Uttar Pradesh – 201003, India ' School of Entrepreneurship and Management Studies, SRM University AP, Andhra Pradesh – 522502, India ' School of Business and Management, Christ (Deemed to be) University, Delhi NCR, Ghaziabad, Uttar Pradesh – 201003, India

Abstract: The confluence of economic liberalisation, globalisation, and rapid technological change during recent past has driven the industries to capitalise on possession of unique and inimitable resources so as to gain the competitive edge in the fiercely competitive landscape. Needless to say, it is the human resource which is responsible for effective utilisation of all the physical resources. The study is an attempt to compare and evaluate the relative significance of myriad HR issues leading to a better management of the employee turnover problem. To attain the objective analytical hierarchy process was used. The factors in the decreasing order of their importance were: compensation and reward mechanism, nature of work, career growth, camaraderie and communication. The study opens up new outlooks for research related to employee retention in retail and another related sector.

Keywords: retail industry; turnover; retention; AHP; analytical hierarchy process; organised retail; human resource; Saaty scale; quantitative research.

DOI: 10.1504/IJEBR.2021.116330

International Journal of Economics and Business Research, 2021 Vol.22 No.2/3, pp.219 - 239

Received: 14 Feb 2020
Accepted: 15 Jun 2020
Published online: 20 Jul 2021 *

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