Title: Lean practices to improve the learning process and production document control: a case study

Authors: Marcelo Albuquerque De Oliveira; Marcelo Silva Pereira; Rui M. Lima; Andréia Freitas Vieira

Addresses: Federal University of Amazonas, 6200 General Rodrigo Octavio Jordão Ramos Avenue, 69080-900, Manaus, Brazil ' Department of Production and Systems, Centre ALGORITMI, School of Engineering, University of Minho, Guimarães, Portugal ' University of Minho, Campus of Azurém, 4800-058, Guimarães, Portugal ' Fundação Paulo Feitoza, 1170 Gov. Danilo de Matos Aerosa Avenue, Manaus, Brazil

Abstract: The advent of lean practices has driven changes in organisations, especially by seeking systematic practices to identify and improve. This case study intends to share the practical results of the adoption of automated document control systems within the productive processes, as a component associated with lean practices adopted by the company. The work developed was aimed at disseminating lean practices to better control the process, as well as introducing a culture focused on the adoption of good management practices, from the development of automated work instructions to productive process, allowing the teams' self-development, facilitating the training stage of the teams that act in the process. As an additional contribution, it allowed easy access to information, agility to the document management system, ease of updating versions and elimination of physical documents in the production line, giving contributions to the organisation's results in the field of quality management, production and teams.

Keywords: computerised document control; lean culture; lean training; organisational culture; team management.

DOI: 10.1504/IJPQM.2021.115695

International Journal of Productivity and Quality Management, 2021 Vol.33 No.2, pp.157 - 179

Received: 26 Jul 2019
Accepted: 16 Dec 2019
Published online: 17 Jun 2021 *

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