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International Journal of Productivity and Quality Management
Published issues
2021 Vol.33 No.2
International Journal of Productivity and Quality Management
2021 Vol.33 No.2
Pages
Title and author(s)
157-179
Lean practices to improve the learning process and production document control: a case study
Marcelo Albuquerque De Oliveira; Marcelo Silva Pereira; Rui M. Lima; Andréia Freitas Vieira
DOI
:
10.1504/IJPQM.2021.115695
180-197
Service quality dimensions and repurchase intentions in online shopper: an Indian experience
Sunil Atulkar
DOI
:
10.1504/IJPQM.2021.115710
198-217
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Tohid Kachwala; Dinesh Panchal; Aditya Bali
DOI
:
10.1504/IJPQM.2021.115692
218-233
Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs
Harsimran Singh Sodhi; Doordarshi Singh; Bikram Jit Singh
DOI
:
10.1504/IJPQM.2021.115702
234-252
Measuring profit efficiency of Colombian banks: a composite non-standard profit function approach
Diego Restrepo-Tobón; Jim Sánchez-González
DOI
:
10.1504/IJPQM.2021.115693
253-270
Assessing and forecasting method of financial efficiency in a free industrial economic zone
Tomás José Fontalvo-Herrera; Enrique Delahoz-Dominguez; Orianna Fontalvo-Echavez
DOI
:
10.1504/IJPQM.2021.115694
271-292
ISO 9001 quality management systems and organisational performance: a study of metal mechanical companies from Southern Brazil
Leonardo Stertz Sfreddo; Guilherme Bergmann Borges Vieira; Gabriel Vidor; Roberto Birch Gonçalves; Cíntia Paese Giacomello
DOI
:
10.1504/IJPQM.2021.115711
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