International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2021 Vol.33 No.2

Pages Title and author(s)
157-179Lean practices to improve the learning process and production document control: a case study
Marcelo Albuquerque De Oliveira; Marcelo Silva Pereira; Rui M. Lima; Andréia Freitas Vieira
DOI: 10.1504/IJPQM.2021.115695
180-197Service quality dimensions and repurchase intentions in online shopper: an Indian experience
Sunil Atulkar
DOI: 10.1504/IJPQM.2021.115710
198-217The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Tohid Kachwala; Dinesh Panchal; Aditya Bali
DOI: 10.1504/IJPQM.2021.115692
218-233Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs
Harsimran Singh Sodhi; Doordarshi Singh; Bikram Jit Singh
DOI: 10.1504/IJPQM.2021.115702
234-252Measuring profit efficiency of Colombian banks: a composite non-standard profit function approach
Diego Restrepo-Tobón; Jim Sánchez-González
DOI: 10.1504/IJPQM.2021.115693
253-270Assessing and forecasting method of financial efficiency in a free industrial economic zone
Tomás José Fontalvo-Herrera; Enrique Delahoz-Dominguez; Orianna Fontalvo-Echavez
DOI: 10.1504/IJPQM.2021.115694
271-292ISO 9001 quality management systems and organisational performance: a study of metal mechanical companies from Southern Brazil
Leonardo Stertz Sfreddo; Guilherme Bergmann Borges Vieira; Gabriel Vidor; Roberto Birch Gonçalves; Cíntia Paese Giacomello
DOI: 10.1504/IJPQM.2021.115711