Title: Measuring business process maturity: is Hammer model validated in practice?

Authors: Shiva Mohammadi; Nasser Motahari Farimani; Mohammad Mahdi Farahi

Addresses: Faculty of Economics and Administrative Sciences, Department of Management, Ferdowsi University of Mashhad, Mashhad, Iran ' Faculty of Economics and Administrative Sciences, Department of Management, Ferdowsi University of Mashhad, Mashhad, Iran ' Faculty of Economics and Administrative Sciences, Department of Management, Ferdowsi University of Mashhad, Mashhad, Iran

Abstract: Considering the ever-growing use of Hammer model as a prominent process maturity model, it is the necessity to validate it by quantitative methods. In the case study, a statistical sample of 82 processes and 383 sub-processes were prepared by data triangulation (including survey, analysis of organisational documents and interview). Confirmatory factor analysis was used for data analysis. The data confirmed the Hammer's theoretical model as a suitable tool for measuring the maturity of processes. For the case study, the design of the process was the most effective factor and the maturity of processes was slightly higher than the average at 95% confidence level.

Keywords: business process management; BPM; confirmatory factor analysis; Hammer model; maturity of organisation; maturity of processes; process maturity assessment function.

DOI: 10.1504/IJPQM.2021.114257

International Journal of Productivity and Quality Management, 2021 Vol.32 No.4, pp.502 - 519

Received: 19 Jun 2019
Accepted: 28 Sep 2019
Published online: 15 Apr 2021 *

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