Open Access Article

Title: Logistics quality management practices and performance of international distribution centre operators

Authors: Ching-Chiao Yang; Christina W.Y. Wong; Ting-Yu Liao

Addresses: Department of Shipping and Transportation Management, National Kaohsiung University of Science and Technology, No. 142, Haijhuan Road, Kaohsiung City 811, Taiwan ' Business Division, Institute of Textiles and Clothing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong ' Shipside Operation Department, Kaohsiung Container Terminal, Wan Hai Lines Ltd., Taiwan

Abstract: This study quantitatively examines the enabler and performance outcomes of logistics quality management in the context of international distribution centre operators based on absorptive capacity theory. A total 110 usable surveys were collected by the questionnaire survey and a two-step structural equation modelling (SEM) approach including confirmatory factor analysis (CFA) was subsequently employed to evaluate the values of logistics quality management. The results of SEM show that logistics information integration is positively related to the implementation of logistics quality management, which in turn has a positive impact on logistics services and organisational performance. Findings also confirm the mediating roles of logistics quality management and logistics service performance in this study.

Keywords: absorptive capacity theory; logistics information integration; logistics quality management; LQM; structural equation modelling; SEM.

DOI: 10.1504/IJSTL.2021.113987

International Journal of Shipping and Transport Logistics, 2021 Vol.13 No.3/4, pp.300 - 326

Received: 13 Mar 2019
Accepted: 20 Dec 2019

Published online: 06 Apr 2021 *