Title: Identification and prioritisation of key managerial competencies in the General Directorate of Cooperatives, Labour and Social Welfare: an integrated SEM and ANP approach

Authors: Sajjad Balali Shahvari; Nour Mohammad Yaghoubi; Milad Vafadar

Addresses: Department of Management, Faculty of Management and Accounting, University of Sistan and Baluchestan, P.O. Box 987-98155, Sistan and Baluchestan, Iran ' Department of Management, Faculty of Management and Accounting, University of Sistan and Baluchestan, P.O. Box 987-98155, Sistan and Baluchestan, Iran ' Department of Industrial Management, Faculty of Management and Accounting, University of Tehran, P.O. Box 14155-6311, Tehran, Iran

Abstract: The main purpose of this study was to identify and prioritise key managerial competencies in the General Directorate of Cooperatives, Labour and Social Welfare. In order to validate the model, the first questionnaire was designed and distributed among the statistical population. Structural equations and confirmatory factor analysis with Smart PLS software were used to analyse the data. According to findings, competencies identified in this model were categorised in three dimensions: personal (attitude and behaviour), social (social awareness and social skills) and professional (management, planning and knowledge); personal, social, and professional competencies explained 87%, 84% and 91% of variance in key managerial competencies model. The second questionnaire was designed by analytic network process (ANP) to prioritise dimensions and components of competency and given to experts. According to the results, effective communications, decision-making, and planning ranked first to third, respectively.

Keywords: competency development; SEM; analytic network process; ANP; managerial competency; competency model; competency dimensions.

DOI: 10.1504/IJBEX.2021.113447

International Journal of Business Excellence, 2021 Vol.23 No.2, pp.270 - 295

Received: 24 Aug 2018
Accepted: 08 Jun 2019
Published online: 05 Mar 2021 *

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