Title: Employee turnover intention in the milieu of human resource management practices: moderating role of work-life balance

Authors: Nivethitha Santhanam; J. Ramesh Kumar; Vaijayanthee Kumar; Raiswa Saha

Addresses: Department of Management Studies, National Institute of Technology Tiruchirappalli, India ' Thiagarajar School of Management, Madurai, 625015, India ' Indian Institute of Management Indore, Prabandh Shikhar, Rau-Pithampur Road, Indore – 453556, Madhya Pradesh, India ' SRM University, Rajiv Gandhi Education City Delhi-NCR, Sonepat, Haryana, 131029, India

Abstract: This study has been carried out in the pursuit of exploring key human resource management (HRM) practices and work-life balance in the Indian hospitality industry in relation to its impact on frontline employee's turnover intention. A total of 271 responses were collected from frontline employees through questionnaire. Using partial least square (PLS) path modelling the hypotheses were tested. Results indicated that better perception of HRM practices has negative influence on frontline employee intention to quit. Work-life balance acts as a significant moderator in the relationship between certain HRM practices namely training, career growth opportunity and compensation and turnover intention.

Keywords: employee turnover intention; human resource management practices; work-life balance; hospitality industry.

DOI: 10.1504/IJBIR.2021.111979

International Journal of Business Innovation and Research, 2021 Vol.24 No.1, pp.57 - 75

Received: 07 Feb 2019
Accepted: 09 Jun 2019

Published online: 22 Dec 2020 *

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