Title: Supervisory support and organisational citizenship behaviour: the role of self-efficacy as mediator

Authors: Meor Rashydan Abdullah; Sabitha Marican

Addresses: Department of Administrative Studies and Politics, Faculty of Economics and Administration, University Malaya, Kuala Lumpur, Malaysia ' Department of Administrative Studies and Politics, Faculty of Economics and Administration, University Malaya, Kuala Lumpur, Malaysia

Abstract: Organisational citizenship behaviour (OCB) is important in the organisational behavioural research among scholars since it significantly contributes to the success of an organisation. The purpose of this study is to explore the relationship between supervisory support as the predictor OCB and the role of self-efficacy as the mediating variable. Data were collected from 270 public administrators at two government organisations in Putrajaya. Data analyses were conducted using partial least squares structural equation modelling (PLS-SEM) to test the research model hypotheses. The study highlights a significant positive relationship between supervisory support and self-efficacy as well as OCB. Self-efficacy is proven to be a complementary mediation variable in the relationship between supervisory support and OCB. The results suggest that organisation should be aware of individual characteristics to foster participation and engagement in OCB. The findings of this study contribute to the literature and open new avenues for future research.

Keywords: supervisory support; self-efficacy; organisational citizenship behaviour; OCB; mediation; SmartPLS; public sector.

DOI: 10.1504/IJPSPM.2020.110989

International Journal of Public Sector Performance Management, 2020 Vol.6 No.6, pp.854 - 875

Received: 24 Nov 2018
Accepted: 19 Dec 2018
Published online: 04 Nov 2020 *

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