Title: Process-oriented knowledge management and learning in public administrations

Authors: Antonia Bertolino; Guglielmo De Angelis; Andrea Polini; Barbara Re; Andrea Sergiacomi

Addresses: ISTI-CNR, Pisa, Italy ' IASI-CNR, Roma, Italy; CNR-ISTI, Pisa, Italy ' University of Camerino, Camerino, Italy ' University of Camerino, Camerino, Italy ' Regione Marche, Ancona, Italy

Abstract: The capability to easily access and acquire knowledge is a key enabler for complex organisations that need to adapt to frequent changes of their operative contexts. These changes generally challenge workers that need to acquire new competences and skills. Such a situation is particularly evident in public administrations that nowadays are undergoing complex re-organisations in order to implement new regulations, and to deliver simplified services to both citizens and enterprises. This paper reports the insights gained in assessing the effectiveness of a novel knowledge management and learning approach, which was developed within a project financed by the European Commission. The approach, which is supported by a modular software platform, leverages enterprise related models to organise knowledge and make it available for learning purposes according to different paradigms. A validation, by means of a comparative study against more traditional learning paradigms currently in use within public administrations, is reported.

Keywords: business process; knowledge management; evaluation experience; e-learning platform; organisational change; workplace learning.

DOI: 10.1504/EG.2020.10029669

Electronic Government, an International Journal, 2020 Vol.16 No.4, pp.441 - 465

Accepted: 23 Sep 2019
Published online: 26 Oct 2020 *

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