Process-oriented knowledge management and learning in public administrations
by Antonia Bertolino; Guglielmo De Angelis; Andrea Polini; Barbara Re; Andrea Sergiacomi
Electronic Government, an International Journal (EG), Vol. 16, No. 4, 2020

Abstract: The capability to easily access and acquire knowledge is a key enabler for complex organisations that need to adapt to frequent changes of their operative contexts. These changes generally challenge workers that need to acquire new competences and skills. Such a situation is particularly evident in public administrations that nowadays are undergoing complex re-organisations in order to implement new regulations, and to deliver simplified services to both citizens and enterprises. This paper reports the insights gained in assessing the effectiveness of a novel knowledge management and learning approach, which was developed within a project financed by the European Commission. The approach, which is supported by a modular software platform, leverages enterprise related models to organise knowledge and make it available for learning purposes according to different paradigms. A validation, by means of a comparative study against more traditional learning paradigms currently in use within public administrations, is reported.

Online publication date: Mon, 26-Oct-2020

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