Title: The impact of citizen perceived value on their intention to use e-government services: an empirical study

Authors: Taqwa Hariguna; Untung Rahardja; Athapol Ruangkanjanases

Addresses: Department of Information System, Universitas Amikom Purwokerto, Jl. Letjen Pol Sumarto, Purwanegara, Purwokerto Utara, Banyumas, Jawa Tengah 53123, Indonesia ' Department of Information System, Universitas Raharja, Jl. Jenderal Sudirman No. 40, Cikokol, Kec. Tangerang, Kota Tangerang, Banten 15117, Indonesia ' Chulalongkorn Business School, Chulalongkorn University, 254 Phayathai Road, Pathumwan, Bangkok 10330, Thailand

Abstract: The purpose of this study was to integrate citizen perceived value into an expectation-confirmation model (ECM) to explain their intention to use e-government services. Integrated models were shown through empirical data, after reviewing ECM and citizen perceived values. The findings of this study indicated that ECM integrated with citizen perceived value tends to provide a concerted solution to clarify the factors and its influence on citizens' intention to use e-government services. This study used online survey of 632 e-government experienced participants with the structural equation modelling approach to test the research model.

Keywords: citizen perceived value; expectation-confirmation theory; e-government; citizen intention use e-government service.

DOI: 10.1504/EG.2020.110609

Electronic Government, an International Journal, 2020 Vol.16 No.4, pp.426 - 440

Accepted: 23 Sep 2019
Published online: 11 Aug 2020 *

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