Title: The role of national culture in change management in Jordanian firms

Authors: Najm A. Najm; A.S.H. Yousif; Naser A. Aboyassin; Mohammad S. Alhmeidiyeen; Jumana Al Zoubi

Addresses: Department of Business Administration, Faculty of Business, Al Zaytoonah University of Jordan, P.O. Box 130, Amman 11733, Jordan ' Department of Business Administration, Faculty of Business, Al Zaytoonah University of Jordan, P.O. Box 130, Amman 11733, Jordan ' Department of Business Administration, Faculty of Business, Al Zaytoonah University of Jordan, P.O. Box 130, Amman 11733, Jordan ' Department of Business Administration, Faculty of Business, Al Zaytoonah University of Jordan, P.O. Box 130, Amman 11733, Jordan ' Department of Public Administration, School of Business, University of Jordan, Amman, 11942, Queen Rania Street, Jordan

Abstract: This study seeks to expand the five dimensions of the Hofstede's model of national culture with a sixth dimension that is religiosity. This study was conducted in an Arab country that is Jordan. The researchers developed the questionnaire items related to the religiosity. This study aims to determine the impact of these six dimensions on two factors of change management: the change culture and outcomes (as two dependent variables). This study considered the change culture as a mediator variable affecting the relationship between the six dimensions of national culture and the outcomes of change. Results of the study revealed, through field primary data collected from the questionnaire, that all dimensions of national culture, with the exception of the collectivism, have a positive and significant impact on the change culture, while only three dimensions (uncertainty avoidance, long-term orientation, and religiosity) positively affect the change outcomes.

Keywords: national culture dimensions; change management; culture and outcomes of change; religiosity.

DOI: 10.1504/IJPQM.2020.110044

International Journal of Productivity and Quality Management, 2020 Vol.31 No.2, pp.244 - 270

Received: 13 Feb 2019
Accepted: 25 Jun 2019

Published online: 22 Sep 2020 *

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