International Journal of Productivity and Quality Management (IJPQM)

International Journal of Productivity and Quality Management

2020 Vol.31 No.2


Pages Title and author(s)
151-166A case study on productivity improvement in a display cases manufacturing industry
R. Jayachitra; S. Parthasarathy
DOI: 10.1504/IJPQM.2020.10027969
167-188Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Elia Oey; Tiara Paramitha; Novita Novita
DOI: 10.1504/IJPQM.2020.10023286
189-206An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
DOI: 10.1504/IJPQM.2020.10023983
207-226Modelling construction labour productivity using evolutionary polynomial regression
Sasan Golnaraghi; Osama Moselhi; Sabah Alkass; Zahra Zangenehmadar
DOI: 10.1504/IJPQM.2020.10023977
227-243What is the role of expert intuition in process control?
Mark D. Hanna; Dirk Pons; Venkateswarlu Pulakanam
DOI: 10.1504/IJPQM.2020.10024048
244-270The role of national culture in change management in Jordanian firms
Najm A. Najm; A.S.H. Yousif; Naser A. Aboyassin; Mohammad S. Alhmeidiyeen; Jumana Al Zoubi
DOI: 10.1504/IJPQM.2020.10030153
271-294Productivity and quality improvement through DMAIC in SME
K. Soundararajan; K. Janardhan Reddy
DOI: 10.1504/IJPQM.2020.10024055