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International Journal of Productivity and Quality Management
Published issues
2020 Vol.31 No.2
International Journal of Productivity and Quality Management
2020 Vol.31 No.2
Pages
Title and author(s)
151-166
A case study on productivity improvement in a display cases manufacturing industry
R. Jayachitra; S. Parthasarathy
DOI
:
10.1504/IJPQM.2020.110041
167-188
Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Elia Oey; Tiara Paramitha; Novita Novita
DOI
:
10.1504/IJPQM.2020.110019
189-206
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
DOI
:
10.1504/IJPQM.2020.110025
207-226
Modelling construction labour productivity using evolutionary polynomial regression
Sasan Golnaraghi; Osama Moselhi; Sabah Alkass; Zahra Zangenehmadar
DOI
:
10.1504/IJPQM.2020.110024
227-243
What is the role of expert intuition in process control?
Mark D. Hanna; Dirk Pons; Venkateswarlu Pulakanam
DOI
:
10.1504/IJPQM.2020.110026
244-270
The role of national culture in change management in Jordanian firms
Najm A. Najm; A.S.H. Yousif; Naser A. Aboyassin; Mohammad S. Alhmeidiyeen; Jumana Al Zoubi
DOI
:
10.1504/IJPQM.2020.110044
271-294
Productivity and quality improvement through DMAIC in SME
K. Soundararajan; K. Janardhan Reddy
DOI
:
10.1504/IJPQM.2020.110027
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